How to Email Account Configuration [Microsoft Outlook 2003]

Procedure to be followed:
1. Open your Microsoft Outlook 2003 software.
2. In the Tools menu, you click on “E-mail Accounts …”
3. In the window, select the box: Add new Email account. And click on Next.
– Click on the Add button
4. Click the POP3 box. And click on Next.
5. Enter your information for your email account. Then, click on Next.
Your Name
The complete name which will be posted
Email Addresse
Your complete email addresse
User Name
Your complete email addresse
Your email password
Incoming mail server (POP3)
This one always starts with mail. and follows-up with your domain name ex:
Outgoing mail server (SMTP)
Register your Internet providers (IP) SMTP
6. The configuration of your email account is now completed.

Email Attachments

Sending Mail Attachments

The procedure for attaching a file or files to an email message varies a little depending on the email program you use. In general, you can click on an attachment icon, such as a paper clip, located on the toolbar of the mail program or select Insert on the menu then select File… You then browse the hard drive or removable disks to select the file you want to attach. When the file is found, click the file to select it and click “OK”. The attached file will appear as part of the email header or as an icon within the body of your email message.

Many mail programs will allow you to drop and drag a file you want to attach into the message. To use this method, locate the file you want to send on your hard drive or removable disk. Once the file is located, open your email program and begin composing a new message. Drag the file on the hard drive or removable disk to the body of the message and release the mouse. Note: If the message cannot be dropped into the body, try dropping it into the subject field.

Note about sending attachments: The maximum message size any user can send through the mail servers(not in all) is 10MB (or 10,000 Kb) or more. However, it is recommended that you do not send a file larger than 1-2 MB to eliminate possible problems in sending or receiving mail attachments. If you would like to send a large attachment to someone, consider using a “Zip” application, such as Winzip to zip and compress your attachment files or break down your attachments into parts and mail them as separate, smaller email messages. Bear in mind that the size of the message will include, in addition to the attachment, some overhead – namely, the encoding to convert the file to text when sent then back to it’s original form when received.

Very large mail attachments may be rejected by the recipient’s mail server and cause their email box to exceed the mail quota; the email with attachment may be bounced back to the sender as “undeliverable”. Large attachments may also cause the recipient’s email to “hang” when he or she attempts to download the message. Note that, on a dial-up, a 500k file takes about two minutes.

Troubleshooting Mail Attachments

Problems with attachments include viewing, opening, sending and receiving. Large attachments can cause a locked box and “hang” the download of messages. Attachments may also hang on sending, resulting in an undeliverable message or the message(s) to be stuck in Outbox. Large attachments can also result in an overquota email box. Some common problems with attachments are discussed below. Refer to the link on mail quotas for additional information.

A word of caution about email attachments. Is it a virus?

Do not open the attachment without first determining that it is safe to open it. Make sure it is an attachment that you expected to receive from a trusted source. Take a few precautionary steps to make sure that the attachment will not launch a “payload” virus or worm.

1. Does the attachment icon look like an executable (program) file even though the file name indicates it’s an image? If the attachment does appear to be an executable program, do NOT click on it. Doing so may launch a program that contains a virus.
2. Look at the name of the attachment by right clicking on the attachment and selecting Properties. The three letters to the right of the period indicate what type of file it is: Files that end with “.exe”, “.ini”, “.bat”, “.pif”. “.vbs” are a few extensions of executable files that can launch dangerous programs, although they are, of course, sometimes legitimate.

If the attachment is suspicious, delete the message immediately. See Viruses for more information.

Unable to send or receive an attachment

Large email attachments may cause the mail download to ‘hang’ or cause the message to get ‘stuck’ in the Outbox and result in an undeliverable message. A virus such as Happy99 may also prohibit you from sending email attachments. (See MSKB Q221486).

A 200K attachment can take a long time to download on a computer that does not meet the Minimum System Requirements. If you are trying to receive a large attachment and you are operating a low-end or older computer system, make sure you do not have other applications open or running at the same time you are downloading your email.

If you or the recipient is protected by a ‘firewall’ or using an Exchange server configured to block attachments, sending and receiving attachments may be problematic. To make the file pass through intact, you can generally change the file extension from .xxx to .xx_ (use an underscore as the final character) and provide instructions to the email recipient for renaming the file back to it’s original extension after it is saved locally.

Cannot open or view an attachment

The most common cause for this problem is a security setting in Outlook Express. Check under the Tools -> Options menu, and click on the Security tab. There is a check box that reads Do not allow attachments to be saved or opened that could potentially be a virus. Uncheck that box and try to re-open the message. You should be able to view the attachment.

File format issues

An email attachment you receive may not be in a format that you are able to view if you do not have a program installed on your computer that can be associated with the attachment’s file extension. For example, a file with an .eml should open with Outlook Express on a default system. A file with a .doc extension can be opened with Microsoft Word. Any .htm ot .html attachment would open Internet Explorer or another browser such as Netscape. If you do not have a program installed on your computer that is associated with the file type, you will be prompted to Open with ?. Note that file formats supported by the Macintosh Operating System may not be supported by PC Operating Systems.

Determining what program is associated with a file type

To determine what program is associated with a file extension, refer to TechFileFormat or for a list of file extensions and their associated programs.

Unable to open .eml files

If you are not able to open an .eml file, refer to Q312355: Unable to Open EML File Attachments in Outlook Express . Note that this may sometimes be caused by installing/uninstal ling a program such as Incredimail.

Compressed files

If the file extension is “.zip” then you need a compression program like “Winzip” to open it (Note: Windows XP has a built-in compression utility). If the file extension is “.hqx” or “.bin” then you need a compression program like ” StuffIt” to open it. This program comes in both Mac and Windows versions.

Common image file types and associated programs

An attachment that ends in .jpg is a jpeg compressed image. One ending in .gif is a graphic interchange format image. Most graphics programs will open these file types. Images may also be sent in .tif format. The recommended TIF viewer is Imaging for Windows. This software is installed with all Windows operating systems. If you do not have it installed on your machine you can reinstall it from your system CD.

1. Double-click My Computer.
* Windows 2000/ME: Select Tools | Folder Options.
* WinNT: Select View | Options.
* Windows 98: Select View | Folder Options.
2. Select File Types.
3. Under Registered File Types, select TIF extension.
4. Under Details, click Change.
5. Locate Imaging for Windows and click Open.
* Note: If you cannot find the program, reinstall Imaging for Windows from the system CD..
6. Click OK.
7. Then restart your browser and see if you are able to view the images.

Microsoft viewers

If you receive a file attachment for an Microsoft Office product, such a file with the extension of .doc (MS Word) or .pps (Power Point) but do not have Microsoft Office installed on your computer, download and install the appropriate Microsoft viewer to open and view the attachment.

Email encoding properties

If you have problems viewing attachments, and it comes up as gibberish in the text of the message rather than as an attachment, it is possible that your mail application’s encoding is different from the sender’s email application. In order to be able to view an attachment, the encoding between the sending and receiving systems must be identical. Generally speaking, your email software will automatically encode the attachment and the recipient’s software will automatically decode the file. However older email applications may not support some of encoding protocols which may include:

* MIME Encodings ( Multipurpose Internet Mail Extensions) is an Internet standard for multimedia mail which allows different mail applications to exchange a variety of types of information. Most current PC Email Applications are MIME Encoding Compliant.
* No encoding does not encode the attachment at all. This can be risky to use for Internet mail and should be used only if you know that the attachment is a plain text file with no high bit characters.
* ASCII text Indicates that the file is plain text with no formatting or high-bit characters.
* UUencoding This encoding is widely on the Internet. This encoding is a good choice.
* BinHex Used with Macintosh machines but not widely used on other operating systems. Before sending an attachment, check in advance that the recipient is able to deal with BinHex-encoded files.

If you are having problems properly Decoding a file, contact the sender to determine what email program they are using. You should try and determine which encoding scheme is in use and make sure your software supports it.

Outlook Express 6 virus protection feature strips attachments

If you are using Outlook Express 6 on Windows XP and cannot receive attachments, the virus protection feature may need to be adjusted. Open Outlook Express, click Tools on the menu then select Options. Click the Security tab and uncheck the “do not allow” box. You will not be able to open the current attachments you have, but this will allow you to open any new attachments you receive. Refer to MSKB Q291387 for information.

Unable to view any html messages in Outlook Express

Open Outlook Express, click Tools on the menu then select Options. Click the Read tab and uncheck the box to “Read all messages in plain text”.

Using an attachment to send an AOL customer an HTML message

Attachments from AOL are often multiple, forwarded messages. You can send an HTML message to an AOL user by making a saved attachment of it. They can then use Outlook Express to view it. AOL HTML cannot be read by Outlook Express.

Unable to Open EML File Attachments in Outlook Express

When you attempt to open an .eml attachment in Outlook Express, either the file may not open or you may receive an error message that states that there is no program associated with this file type. See MSKB Q312355 for a solution.
Open with ?

Have you ever downloaded a file, went to open it, and ended up with a dialog box asking you what program you want to open the file with?

When this screen presents itself, it normally means one of three things:

1. You don’t have a program on your computer to open up the file in question. Most programs automatically set up file associations when they are installed, so if you’re getting this error, you may not have the software that is required to open the file. If that is the case, your next step is to figure out what kind of program you need to open the file then download / purchase it.
2. The file isn’t meant to be opened. The majority of the files found on our computers are either program files or files that support programs. So if you’re just hunting around with Windows Explorer to see what you can open (mess up, play with, etc.), you’re probably going to be disappointed. Most of these type of files aren’t really meant to be opened. In fact, if you do find a way to open them, they would probably look like gibberish.
3. The last possibility is that you do have a program on your machine that is capable of opening the file in question. Unfortunately, with all the different file formats floating around out there, it will be a guessing game trying to figure out what program can open a particular file. It is usually best to start with Windows Notepad (or Simple Text for Macintosh users). Many of the files on a computer are little more than text files that don’t use the “txt” extension. So, scroll down the list on the Open With screen, highlight Notepad or Notepad.exe, click Open, and see what happens.

OK, so you don’t know what program should open the file: What can you do?

If you get a file from someplace and aren’t able to open it, your best bet is to contact the people who you received the file from and ask them what application (program) is used to open that type of file.

If that fails, try this site (http://whatis. techtarget. com/fileFormatA/). They have an enormous list of file extensions and the type of program you need to open them. Other site is : Ask Leo page. You will need to know the file extension to look up the program on this site. The file extension is usually the last 3 characters at the end of a file name. Example: example.eml – settings is the file name, log is the file extension. You will find that an eml file should be an email message that opens in Microsoft Outlook Express

Mail Quotas

What is a mail quota?

A mail quota is the amount of space reserved on the server to house your email messages. The  mail quota is 10 Megabytes; this is roughly equivalent to 1600 single page email messages.

What causes a mailbox to become over quota?

When you check your email using a program like Outlook Express using the POP3 protocol, the messages are downloaded from the mail server to your computer and therefore do not count towards your quota. Reasons for your box to exceed the quota include:

Email attachments: Large email attachments may lead to a mailbox exceeding the quota. Generally speaking, email messages without attachments are less then 10 Kilobytes; however, an attached image, program file, or multimedia file can sometimes be larger than 5 Megabytes! See Email Attachments for more information.

Copies of messages are left on server: If you have configured your email program to leave a copy of your email messages on the server, your mailbox becoming over quota.

Spam Folder: If you use the Spam Filter, messages in your Spam folder count towards your quota. If you receive a lot of spam, you may need to manually remove messages from the Spam folder. Click here for instructions.

What happens when my mailbox is over quota?

You will receive an email, warning you that your mailbox is getting close to quota. If your mailbox exceeds the quota, there is no room for additional mail and all new messages will bounce back to the sender.

How do I keep my mailbox below quota?

If you use an email program, such as Outlook Express or Netscape Messenger:

* Download all email from the server to your PC.
* If you use IMAP, watch the size of messages you receive. Consult your email program help if you are not able to see the size of your messages.
* Remove messages with large attachments by saving them to your computer’s hard drive, or by deleting them.
* Do not leave a copy of the messages on the server. This option is available option on most email programs. Select your email program below for instructions for disabling this option

I got a valuable comment for this post; (Julia)

To avoid the email attachment problem users may also want to consider using other alternatives to send large files. I use a web based file transfer solution to send all my large files, its just as easy to use as sending an email attachment but without all the problems that you discussed.

There’s another blog that talks about it also:

Hope this helps!

10 tricks for working more efficiently in Microsoft Outlook

Save a few keystrokes when entering dates

When entering the start and due dates for a new task, you don’t have to type the entire date. If a date is in the current month, just enter the day and Outlook will enter the rest of the date for you. For instance, if the current month is March and you enter 14, Outlook assumes you mean March 14 of the current year and fills in that date.

When a date isn’t in the current month, you can still save a few keystrokes by entering the month and day. Outlook will fill in the year as follows:

If the month and day haven’t occurred in the current year, Outlook uses the current year.

If the month and day have passed, Outlook uses the next year.

Control how you print notes

If you use the Notes feature to jot down questions, ideas, or quick reminders, you might also want to print them occasionally. By default, Outlook prints each note on a separate page, which might or might not be what you want. You can force Outlook to fill each page, to save paper or to keep related notes together. Select the notes you want to print and then choose Print from the File menu. In the resulting Print dialog box, deselect the Start Each Item On A New Page check box in the Print Options and click OK.

If the option is disabled, you’re using HTML format. You must switch to plain or text format to enable this option. To do so, choose Options from the Tools menu. Click on the Mail Format tab and choose Plain Text from the Compose In This Message Format option’s drop-down list. Then, click Apply and OK. Repeat the print instructions, and you’ll find the Start Each Item On A New Page option is enabled. After printing the notes, just retrace your steps to reset your format setting .

Print e-mail when it arrives

For a variety of reasons, some of us end up printing e-mail messages. If you print most of your messages, or all of your messages from a specific source, opening each message to print it manually interrupts your work. Setting a rule to print the desired incoming mail might be more efficient. To do so:

1. From the Tools menu, choose Rules And Alerts.

2. Click New Rule on the E-mail Rules tab.

3. Click Start From A Blank Rule at the top of the resulting Rules Wizard dialog box.

4. In the Step 1 box, highlight the Check Messages When They Arrive option (it should be the default) and then click Next.

5. In the Step 1 box, select the Where My Name Is In The To Box check box (or whatever option applies, if you don’t want to print all you messages) and click Next.

6. In the Step 1 box, click the Print It option and click Next.

At this point, you can identify exceptions to the rule, but we won’t do that here. Just click Next, and then Finish, Apply, and OK to return to Outlook.

After setting up the new print rule, Outlook will print every incoming message that meets your requirements. Now, the chances are that you won’t want to print every message. So make good use of the conditions offered in steps 5 and 7 to limit the messages Outlook prints.

Store sent mail efficiently

When you reply to an e-mail, Outlook stores a copy of that message in the Sent folder. If you’re like me, your Sent folder has thousands of messages. If you need to find a specific message later, you must sort through all those messages, and that takes time. Instead, store your replies with the original message. For instance, suppose you automatically route all your messages from your boss into a folder named, appropriately enough, MyBoss. If you want Outlook to store your replies in MyBoss with the original messages, do the following:

1. From the Tools menu, choose Options.

2. On the Preferences tab (which should be selected by default), click E-mail Options in the E-mail section.

3. Click Advanced E-mail Options at the bottom of the Message Handling section.

4. In the Save Messages section, select the In Folders Other Than The Inbox, Save Replies With The Original Message check box and then click OK three times to return to Outlook.

Outlook will apply this setting to all of your personal folders. Just remember that Outlook saves replies with the original message and not in the Sent folder only when the original message is in a folder other than the Inbox. Outlook continues to save all replies sent from messages in the Inbox in the Sent folder.

Create a Flags toolbar

Quick Flags help you categorize your messages, usually by some level of importance or by task. For instance, you might use a red flag to mark messages that need a quick response and a blue flag to mark messages on which you’ve acted and are waiting for a response.

The problem with Quick Flags is that there’s no way to customize their descriptions. Outlook identifies them only by color. You can’t change the name of Red Flag to Critical. Remembering what each color represents can become burdensome.

1. An easy way to remember what each flag represents is to create a custom toolbar that displays each flag with text that means something to you. Fortunately, the process is easy:

2. From the Tools menu, choose Customize.

3. On the Toolbars tab, click New and name the new toolbar appropriately (for instance, you might name it “Flags”) and click OK.

4. In the Customize dialog box, click the Commands tab.

5. Select Actions from the Categories list box.

6. Next, drag the appropriate flag color buttons from the Commands list to the custom toolbar. (If you can’t find the toolbar, look behind the dialog box.)

7. After adding all the flags you want, change the text for each flag button. Right-click a flag button and replace the Name setting, e.g., &Red Flag, with something more helpful, such as “Critical.” Select the Image And Text option so that Outlook will display the button’s name on the toolbar.

8. Complete steps 6 and 7 for each flag button in your new toolbar.

Modify the scope of your Calendar work week

By default, the Work Week calendar view displays the five days of the traditional business week, Monday through Friday. To include Saturday and Sunday in that view, choose Options from the Tools menu. In the resulting Options dialog box, click Calendar Options in the Calendar section. In the Calendar Options dialog box, check Sat and Sun in the Calendar Work Week section. Then, click OK twice to return to the Calendar.

You don’t have to view a seven- or traditional five-day work week. Check the days of the week that apply to you for a custom work week view. For example, if you work Wednesday through Sunday, you can make those selections to build a view that reflects your schedule.

Use color to identify messages from specific senders

Expecting important mail? Identify it as soon as it comes in by displaying it in a distinctive color. Start by select an existing message from the sender in question, if you have one. If you don’t, that’s okay; you can enter the sender’s name manually. Now follow these steps:

1. In Mail, choose Organize from the Tools menu.

2. In the Ways To Organize Mail pane, click the Colors link on the left side.

3. In the first condition statement (we won’t use the second), choose From in the first drop-down list.

4. If you chose a message before starting, the sender’s name will appear in the text box to the right. If it’s the wrong name, enter the right name or the person’s e-mail address.

5. Choose a color from the second drop-down list.

6. Click Apply Color and close the pane.

Afterward, Outlook will display all messages, existing and new, from the person you specified in step 4 in the color you selected in step 5.

Distinguish incoming mail from existing mail

By default, Outlook displays incoming mail as bold text until you read it. If you need a bit more help, consider displaying unread mail in a bright color. To do so, you’ll work in a view, not a rule:

1. In Mail, choose Inbox.

2. Choose Arrange By from the View menu.

3. Select Current View and then Define View from the subsequent submenus.

4. In the Custom View Organizer dialog box, check the <Current View Settings> option and click Modify.

5. Click Automatic Formatting.

6. In the Automatic Formatting dialog box, click Font.

7. In the Font dialog box, choose a color from the Color dropdown list, and click OK three times. Then, click Apply View.

Outlook will display all unread mail in the Inbox in the color you choose in step 7. Doing so won’t display unread messages automatically routed to other folders. Since this is a view, it works only on the current folder. However, you can set up a similar view for any folder you like. In addition, the unread mail formatting takes precedent over colors used to identify mail from a specific sender.

Force replies to reach multiple recipients

A problem arises when you need recipients to reply to everyone receiving a message. The responding recipient must remember to click Reply All instead of Reply. If the recipient forgets to click Reply All, you’re the only one who will see the reply, forcing you to forward it to everyone else, which is inefficient. Before you send the message, you can configure it to reply to everyone:

When composing the message, click the Options button on the Formatting toolbar.

1. Choose Options from the resulting drop-down list.

2. In the Message Options dialog box, check the Have Replies Sent To option in the Delivery Options section, which will automatically enter your e-mail address.

3. Next, click the Select Names button to the right and select all the appropriate recipients.

4. Click Close to return to your message.

5. When any recipient responds to the message, regardless of which reply choice they click, the reply will go to everyone you specified in the Have Replies Sent To option.

Create a temporary work week in the Calendar

The Work Week calendar view displays a week view, and you define what constitutes a work week (see Tip #6). If you need to see more or less than the usual work week, you can temporarily change that view. In the Date Navigation pane, click the first date you want to view. Then, hold down the [Shift] key and press the last date in the period. Outlook automatically adjusts the Calendar Work Week to include all of the dates in the selected time period. Alternately, you can view a group of noncontiguous dates by holding down [Ctrl] instead of [Shift] as you click dates. Outlook will display the days in order, regardless

Outlook Express-Troubleshooting

You’ve lost all your Outlook Express mail.

Cause: This could happen if you have background compacting selected and it was running when Windows was shut down improperly. Check if this option is selected under Tools > Options > Maintenance.

Solution: If your computer often shuts down improperly, disable background compacting. Now, to recover your mail, re-extract them using a paid utility called DBXpress from

Outlook Express will not allow attachments

Cause: This is intentional. It’s meant to make your computer more secure, but can be an annoyance.

Solution #1: Go to Tools > Options > Security tab and remove the checkmark beside “Do not allow attachments to be saved or opened that could potentially be a virus”. Press Apply and then OK. Exit Outlook Express via the File menu, then re-launch the program. You should now be able to view and save attachments to your hard disk, but it is generally advised that you leave this turned on most of the time to prevent accidentally opening infected attachments.

Solution #2: Here’s a quick work-around. Open the mail with the attachment, then click Forward (just as if you were going to for­ward the message to someone else). The attachment will now be viewable below the Subject Line.

OE won’t switch identities.

There is a fix available for this: “An Overview of the Cumulative Update for Outlook Express 6.0 SP-1”. This is available at;EN-US;q331923

Workaround #1: You might find that the problem was caused by installing SP1. The workaround is to uncheck the “use this identi­ty as default” box under “Manage Identities”, and get prompted for which identity to use every time you start.

Workaround #2: Hit the [F1] key before switching identities. This will bring up the Outlook Express Help window. With this window minimised, you can switch identities.

Outlook Express loads very slowly.

Cause: A possible cause for slow performance when starting Microsoft Outlook Express in Windows XP is the integration of Windows Messenger.

Solution #1: Is Messenger starting when Windows starts? If so, then that’s the cause of OE’s performance hit. If it is not running at startup, then OE is probably launching Messenger and waiting for it to fully initialise before it continues initializing OE itself.

To prevent OE from launching Messenger, click Tools > Options and remove the check mark for “Automatically log on to Windows Messenger”. Then add a checkmark for “When starting, go direct­ ly to my Inbox folder”. Then click View > Layout, and remove the checkmark for “Contacts”.

Note that if you open the Contacts pane, or if you open the OE start page, then Messenger will launch in order to update the online status of your contacts.

Solution #2: Open the Registry Editor and navigate to this key HKEY_CLASSES_ROOT\CLSID\{FB7199AB-79BF-11d2-8D94-0000F875C541}\InProcServer32

In the right-hand pane, double-click on the “Default” value and delete whatever is entered there, leaving it blank. Click OK. Now perform exactly the same step with the key directly underneath, namely

HKEY_CLASSES_ROOT\CLSID\{FB7199AB-79BF-11d2-8D94- 0000F875C541}\LocalServer32

Once both “Default” values are empty, OE will open normally.

Outlook Express could not be started because MSO ERES.DLL could not be found.

Cause: Outlook Express may not be installed correctly.

Solution: First, uninstall and reinstall OE. This can be done from ‘Add or Remove Programs’ in the Control Panel, and selecting “Windows Components.” Remove OE, and re-install it. If that doesn’t work, try the following link:;EN-US;q331923

Links in mails do not work

Cause: This is a problem with your file type settings.

Solution: In Windows Explorer, go to Tools > Folder Options > File Types and scroll down to “HTML” or “HTM”. Check the values there. Click “Advanced” at the bottom right. Assuming you’re using Internet Explorer, click “open”, then click “Edit”. Under “Application used to perform action, the entry should be

“C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe” – nohome

(Check the path to iexplore.exe to make sure it is correct.) “DDE” should be checked. In the boxes below it you should have, in order,





If this is incorrect, change the values to the above. If it’s correct and you still have problems, go to Start > Run and type in “regsvr32 urlmon.dll”. Next, open Internet Explorer and go to Tools > Internet Options > Programs, and click “Reset Web Settings”.

Messages do not appear in Outlook Express 6 Comments

When you try to access e-mails or newsgroup mes­sages, the general header information appears, but when you click on the message, you get an “hourglass” cursor, and the body of the message does not appear. This happens to pre-down­loaded email as well, not just new messages.

Cause: One of the causes of this could be a virus or spyware.

Solution #1: Do a thorough spyware and virus scan using the latest definitions.

Solution #2: Go to: Start > Run and type in “regsvr32 inet­ comm.dll”, and press [Enter]. That might do the trick.

Solution #3: In Outlook Express, go to Tools > Options > Read > Fonts, and change the default encoding setting to Western (ISO)

When a mail is highlighted and deleted, a copy goes to the deleted folder but the original stays in the Inbox.

Cause: This can occur if the Deleted Items folder is damaged. Solution: Move all messages you want to keep out of the Deleted Items folder and into another mail folder. Close OE, then delete the “Deleted Items.dbx” file in your Identity’s store folder. OE will create a new one when it is reopened.

(To find where your data files are stored, go to Tools > Options > Maintenance > Store Folder and see where OE is keeping its files.)

Text Box: Problem: After installing Windows XP SP2, you get a Red X instead of a picture.

Text Box: SP2 blocks images in e-mailsComments: In order to view the pictures, you need to click the bar under the subject line in the preview pane that says, “Some pictures have been blocked…Click here to download pictures.” The pictures will now be visible.

Cause:This is an inten­tional feature in SP2.

Solution: If you would like to turn the feature off all together, go to Tools > Options and click the Security tab. Under “Download Images”, uncheck the box marked “Block images and other exter­nal content…” Your pictures should now appear without you hav­ing to do anything.

Text Box: Problem: Messages are invisible in the Inbox.

Comments: When you do a search for an e-mail message, you find it to be in your Inbox. But when you go directly in to the Inbox, it’s not there.

Cause: This is due to a corrupt inbox.dbx file.

Solution: First, use the search feature and move the files from your Inbox to some other folder (you could create a new folder and put the files in there). After that, locate the folder where OE stores your messages by going to Tools > Options > Maintenance tab > Store Folder. In that folder, delete the inbox.dbx file. (You’ll need to shut down OE before doing this) Now when you restart OE, a new Inbox folder will have been created

A useful comment on this one;

In this situation advise use-dbx view,tool is free,it will analyze these corresponding files of dbx format and extract messages, if it is possible,program attempts to retrieve messages and save restored emails to your HDD or any other removable media,also with other mailbox recovery solutions and make sure, that this program works better.